All Top of Mind and Client Retention annual plans are automatically set to auto-renew.
To ensure your client receives a non-stop curated experience on your behalf, all Top of Mind and Client Retention plans are automatically set to auto-renew at the end of their timeline.Members love the feature to have their clients on a set-it-and-forget-it retention campaign to have their current and past clients taken care of, and not have to worry about client retention plans fall off due to carrying out all of the scheduled touches.
We understand there are specific situationsa retention plan may need to be stopped. Turning off the Auto-Renew function will make sure the client receives the remaining touches for the year and doesn't renew at the end of that retention plan.
If you change your mind and wish to have your client taken care of with a client retention plan, turning on the Auto-Renew function can will reactivate your client's retention plan.
To Turn On the Auto-Renew Function:
- Click on "MY PLANS" on the left sidebar.
- Select the client and corresponding retention plan you wish to adjust.
- Click "TURN AUTO-RENEW ON" in the client information panel.
To Turn Off the Auto-Renew Function:
- Click on "MY PLANS" on the left sidebar.
- Select the client and corresponding retention plan you wish to adjust.
- Click "TURN OFF" in the client information panel.