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Returned or Damaged Gifts

If a package is returned, arrives damaged, or appears to be lost during shipping, our team is here to help.

Returned Packages

Verify and update the recipient's address, then contact Support so we can review the shipment.


Damaged Gifts

Provide the recipient name, delivery date, and photos if available so we can investigate.


Lost Shipments

Carrier delays occasionally occur. Support can assist if tracking appears stalled or a shipment
cannot be located.


When to Contact Support

Contact Support for returned, damaged, delayed, or missing shipments.